Frequently Asked Questions

How can I contact Open Funk?

The best way to reach us is using this contact form.

re:Mix user guide

Does re:Mix come with a Swiss plug?

Yes! If you order from Switzerland, we will use a Swiss plug for your re:Mix.

What is the use of the Funk mode?

You can blend with re:Mix using speeds 1 and 2. Speed 2 uses the full power of the blender. Speed 1 is usually sufficient and consumes 50% less energy than speed 2.In addition, the Funk mode allows you to pulse quickly, going from 0 to maximum speed

Start here

Watch this video of Open Funk's founders, Ken and Paul, as they show you how to get started with your re:Mix.

What can I blend with re:Mix?

Here are some popular foods you can make with re:Mix:. This list is non-exhaustive, and we keep adding to it as more people use re:Mix. Yes, you can make ice cream-like desserts, such as Nice Cream, using frozen bananas or other fruits. Yes. That's o

Useful tips for blending

Depending on the food you are mixing and the jar you are using, the mixing process will vary, and food might get stuck. There is a learning process to the device, and with time you will how to make the most out of it.Here are a couple of tips if food

What power does the motor have?

The motor's power is 1000W - enough to blend harder foods like nut butters, frozen fruits and ice cubes.

How can different jars fit on the same device?

Luckily, jars are standardised. This means that the thread of the jar can have exactly the same shape, while the volume of the jar can vary. re:Mix is compatible with one of the most common standards, called Twist-Off 82. See our food section for ins

How to pick the right jar

Choosing the right size and shape of your glass jars is essential to mix your recipes with satisfactory results. You should choose the shape and size of your jars based on:. In general, we advise you to choose a jar that you can fill to 80% of its ca

Which jars work with re:Mix?

re:Mix is compatible with universal Twist-Off glass jars, with a mouth opening of 72 mm (82 mm diameter of the jar lid). These jars are also called TO82. All shapes and volumes between 125ml and 2.000ml that use this jar opening should fit re:Mix, be

Are you planning to make re:Mix compatible to other kinds of jars?

Yes. We are planning to develop and release more blade heads that are compatible to other types of jars, such as larger Twist-Off Jars (e.g. TO100) or Mason Jars. All new blade heads and accessories be compatible with the current version of re:Mix.

Does re:Mix work with Weck jars?

Short answer: No. We might look into this into the future. For now, re:Mix works with the much more widespread twist-off jars. Read more about compatible jars here.

Can I also use conventional retail jars?

Yes, the glasses are standardized and are often found in supermarkets, cafés and bars. For jar examples, see our jar library. You can also order these jars directly in our shop.

Do the jars come with a lid?

Yes, all of our jars come with a lid.

Are glass jars included in the package?

Yes, we ship every re:Mix with one jar of 565ml. If you want to order more jars, you need to add them separately to your order.

Where can I find jars compatible with the re:Mix blender?

We offer compatible jars for the re:Mix blender on our website. You can find options ranging from 250ml to 2000ml. You can also find these in most supermarkets, cafés and bars, as the glass jars are standardized.

What is Open Funk's refund policy?

You can request a full refund without any reasoning within 30 days from delivery. See our full refund policy here.

How can I return my re:Mix?

You can return your re:Mix by following the instructions written in our Return and Refund Policy.

How to pack your order for return

When sending in your re:Mix for a repair/replacement, follow these steps to package it to reduce risk of damage while shipping. If you still have original packaging:. 1. Place the empty box down and use the provided waffled-cardboard as a base on the

What is the shipping policy of Open Funk?

Find our full shipping policy here.

Are customs duties to Switzerland included in the final price?

Yes, customs duties are included in the final price for Switzerland.

Are you planning to ship to the US or outside the EU/CH anytime soon?

We're focused on setting things up smoothly and shipping to the EU and Switzerland for now. We do this for multiple reasons:. That being said, we might expand to new areas through local partnerships and micro-factories. If you're a maker or business

What countries do you ship to?

We currently ship to the following countries:. European Union:. Non-EU:. Starting with 22.04.2026, we do not ship to the UK anymore. Join our waitlist for new countries, and we'll notify you once we start shipping to your region.

Can I change my shipping address?

Yes. Follow these steps:. If you have issues changing the address yourself, please send us the new address at [email protected].

Is VAT included in the final price?

Yes, all the prices displayed on our site include VAT.

How can I get an invoice for my order?

To download your invoice, follow these steps:. Log in to your Open Funk account with the email you used to place the order (if you've placed an order with us, you will automatically have an account). Click on Orders. Choose the Order you are looking

What should I do if my order does not go through?

If you encounter difficulties completing an order online, we suggest trying different payment methods. If issues persist, please specify exactly where the problem occurs. Providing this information will help us assist you more efficiently.

How can I check the status of my order?

Once your order is processed, you will receive an order confirmation via email. Our processing time until shipping is generally 7 days. Upon shipping, you will receive a shipping confirmation email with tracking details.

Do you offer local pickup?

Yes, you can pick up your order in our Atelier in Berlin. To do so, please select "Pickup" at checkout.

Do you offer local repairs in Berlin?

Yes. In case you have an issue with one of our products, you can also get it serviced in our workshop. To do so, please contact us to book a time slot.

How can I determine if my order is ready for pickup?

When your order is ready for pickup, you will receive a notification to schedule your pickup. Please wait for this message to confirm the pickup time and location.

Can I change my order?

Yes. Please send us the details at [email protected], including your initial order number, and the change you desire.

What forms of payment does Open Funk accept?

We accept the following forms of payment:

What is Open Funk's warranty policy?

We offer a 2-year warranty on our products and accessories, according to European regulations. You can find the full warranty policy here. Beyond this, we're offering guided repair videos, affordable & easy spare part ordering, and access to the open

What costs are covered in the final price?

All final prices include VAT tax, shipping fees, as well as customs duties to Switerland and the United Kingdom.

What happens if products got damaged during transportation?

Despite our best efforts, it can happen that some items reach you in a damaged condition. In this case, we will provide you with a replacement free of charge. Please contact us and mention the exact items that are damaged.

What is your return policy for faulty blenders?

Our return policy allows you to return faulty blenders for a refund or replacement within a specified period. If you did not highlight the issue within this time frame, you may still be eligible for a partial refund upon returning the product. Please