Troubleshooting & repair
Warranty and repair options
What the warranty covers, and how to get your re:Mix running again – with or without warranty.
re:Mix won't start
Nothing happens when you turn the knob? In most cases, re:Mix simply doesn't detect the jar. Four quick checks.
Blades head is leaking
The blades head should never leak. Here's how to find the cause and usually fix it yourself.
Food spilled into the mixer body
Small spills drain away on their own. After a larger spill, here's how to open and clean the mixer body yourself.
Blades head is hard to open or close (pin and unlocker)
How to open and close the locker with the unlocker, and what the pin does.
How to disassemble the blades head
Repair guide
How to replace the rotary switch
Repair guide
How to replace the front and back panels
Repair guide
Ordering spare parts
Order a blades head, locker or blades in our shop and replace them yourself. Other parts are available on request.
Do you offer local repairs in Berlin?
Yes. Book a drop-off slot at our Berlin workshop, and we'll let you know when your re:Mix is ready.
Open-source: Assembly guide, bill of materials & technical documentation
View our documentation on GitHub