re:Mix won't startUpdated 5 days ago

Nothing happens when you turn the knob? In most cases, re:Mix simply doesn't detect the jar. Four quick checks.

⚠️ Safety first: re:Mix only starts when it detects a jar on the blades head.

Did re:Mix stop in the middle of blending? That's the thermal breaker protecting the motor. re:Mix runs for up to 2 minutes at a time. Let it cool for an hour and it will start again.

Before you start: is re:Mix plugged in, and does the blades head click onto the mixer body?

1. Turn the blades head 180°

Take the blades head off with the jar screwed on, turn it half a turn and put it back until you hear a "click".

2. Rotate the jar in the blades head

re:Mix works with most TO82 jars. Jar threads vary slightly, so even the same jar can work in one position and not in another. Unscrew the jar, turn it at least 45° and screw it back in tightly.

3. Quick motor test (30 seconds)

This tells you right away whether the motor works.

⚠️ Keep your fingers away from the rotating wheel.

Remove the blades head, briefly press the detection pin in the mixer body with your finger and turn the knob to 1.

• The motor turns? re:Mix is fine. The issue is the jar or the blades head. Go to step 4.
• The motor doesn't turn? Unplug re:Mix and let it cool for an hour. It has a thermal breaker that switches the motor off when it gets too hot. Try the test again. Still nothing? Contact us with your order number.

4. Try another jar

Every now and then a jar just won't be detected. That can happen. Try another Twist-Off jar, or the 565 ml jar that came with re:Mix. Also check that no food is stuck between the jar and the blades head. You can find jars in our shop or at your local supermarket.

Still not starting, with any jar?

Then the blades head is most likely the cause, for example worn parts in the detection mechanism. You can order a new blades head and swap it yourself. If your re:Mix is under warranty (2 years), contact us with your order number first, and tell us which steps you've already tried.