Orders & shipping

Can I change my shipping address?

Yes. Follow these steps:. If you have issues changing the address yourself, please send us the new address at [email protected].

What countries do you ship to?

We currently ship to the following countries:. European Union:. Non-EU:. Join our waitlist for new countries, and we'll notify you once we start shipping to your region.

Are you planning to ship to the US or outside the EU/CH anytime soon?

We're focused on setting things up smoothly and shipping to the EU and Switzerland for now. We do this for multiple reasons:. That being said, we might expand to new areas through local partnerships and micro-factories. If you're a maker or business

What is the shipping policy of Open Funk?

Find our full shipping policy here.

Are customs duties included in the final price?

Customs duties are not included in the final price for countries outside the European Union, such as Switzerland and the UK.

Is VAT included in the final price?

Yes, all the prices displayed on our site include VAT.

How can I get an invoice for my order?

To download your invoice, follow these steps:. Log in to your Open Funk account with the email you used to place the order (if you've placed an order with us, you will automatically have an account). Click on Orders. Choose the Order you are looking

Do you offer local pickup?

Yes, you can pick up your order in our Atelier in Berlin. To do so, please select "Pickup" at checkout.

How can I determine if my order is ready for pickup?

When your order is ready for pickup, you will receive a notification to schedule your pickup. Please wait for this message to confirm the pickup time and location.

What should I do if my order does not go through?

If you encounter difficulties completing an order online, we suggest trying different payment methods. If issues persist, please specify exactly where the problem occurs. Providing this information will help us assist you more efficiently.