Orders & shipping

Returns and refunds

If your question is about an order, please mention your order number, or the serial number number located at the bottom of the device (e.g S12345).

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Open Funk

Orders

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What can I blend with re:Mix?

Can I blend soups 🍲 with re:Mix?

Can re:Mix blend nuts 🥜 frozen fruits 🍓 or ice cubes 🧊 ?

Can I grind coffee ☕️ with re:Mix?

Where can I find food recipes?

Tips for making nut butters

Useful tips for blending

How to pick the right jar

Can I make ice cream using frozen fruits in my mixer?

How to make hummus

How to make smoothies

What is the use of the Funk mode?

How and what to blend

Which jars work with re:Mix?

Are you planning to make re:Mix compatible to other kinds of jars?

Does re:Mix work with Weck jars?

Jar library: 🇩🇪 Germany

Jar library: 🇫🇷 France

How can different jars fit on the same device?

Do the jars come with a lid?

Can I also use conventional retail jars?

Are glass jars included in the package?

Where can I find jars compatible with the re:Mix blender?

Jars

Are the glass jars safe to use?

Are the parts in contact with food BPA-free?

What materials are in contact with food?

Health & safety

Cleaning the body

Cleaning the blades head

Cleaning

What power does the motor have?

Where can I find the serial number?

Does re:Mix come with a Swiss plug?

How does re:Mix handle food spills?

The re:Mix user guide

What is included in the main re:Mix package?

Device information

Does does re:Mix' power compare to Nutributtlet or Vitamix?

Are there any independent reviews of re:Mix?

Can I recieve your newsletter in another language?

Other

How to use re:Mix

Exchange back and front panels

Exchange blades head pins

re:Mix not starting or having issues running

Blades head is leaking

Assembly guide, Bill of Materials & Technical Documentation

Open-Source documentation

Do you offer spare parts?

re:Mix Blades Head Disassembly Guide

Repairs

What is the shipping policy of Open Funk?

Are customs duties to Switzerland included in the final price?

What countries do you ship to?

Are you planning to ship to the US or outside the EU/CH anytime soon?

Can I change my shipping address?

Is VAT included in the final price?

How can I get an invoice for my order?

What should I do if my order does not go through?

How can I check the status of my order?

Do you offer local pickup?

Do you offer local repairs in Berlin?

How can I determine if my order is ready for pickup?

Can I change my order?

What forms of payment does Open Funk accept?

What is Open Funk's warranty policy?

What costs are covered in the final price?

What happens if products got damaged during transportation?

What is Open Funk's refund policy?

How can I return my re:Mix?

How to pack your order for return

What is your return policy for faulty blenders?