Here are some common actions you can try if your re:Mix does not start. Yes, this important :). Make sure the blades head is tightly screwed unto the jar. For your security, the mixer will not start if this condition is not met. Make sure the surface
There should be 0 leaking from the blades head. As indicated in the user manual, the material of the head can get damaged, and the head locker can come loose if you:. Blend foods above 40 degrees Celcius. Dishwash the head. Wash or soak the head in h
Yes, continue to point 4. No, continue below. Yes, continue to point 3. No, continue below. Some jars might have small imperfections and might not be detected on your re:Mix. Try rotating the jar at least 45 degrees, and try it unto the head again. S
Your re:Mix has an internal piping system that allows spilled liquids to drain out from the blending area at the top of the device, around the motor, and to the bottom of the mixer. Liquids in small and medium quantities will flow through this pipe,
Despite our best efforts, it can happen that some items reach you in a damaged condition. In this case, we will provide you with a replacement free of charge. Please contact us and mention the exact items that are damaged.
If you have an issue that's not mentioned in our guides, contact us at [email protected]. To help solve your case quickly, please describe the issue in detail, include pictures and videos if possible, and mention your order number.