Free returns within 30 days of receiving your order, no reason needed. Here's how it works.

<p>You can return your order within <strong>30 days</strong> of receiving it, no reason needed. Returns are free.</p><ol><li><strong>Request your return within 30 days.</strong> Start your <a href="https://www.openfunk.co/pages/support?hcUrl=%2Fen-US%2Fflows%2F01JP5DMSNWW1QQ8AQW4HVYRXBS" target="_blank" rel="noopener noreferrer">return request here</a>. Sending the request within 30 days is enough.</li><li><strong>We send you a return label</strong> within 3 business days after approving your return.</li><li><strong>Pack your order in its original packaging.</strong> Without it, re:Mix can get damaged in shipping, which can lead to a partial refund. See <a href="https://www.openfunk.co/pages/support?hcUrl=%2Fen-US%2Fhow-to-pack-your-order-for-return-1203870" target="_blank" rel="noopener noreferrer">How to pack re:Mix for shipping</a>.</li><li><strong>We refund you</strong> to your original payment method within 10 business days after approval.</li></ol><p>Signs of use or damage can lead to a deduction. All details are in our <a href="https://www.openfunk.co/policies/refund-policy" target="_blank" rel="noopener noreferrer">refund policy</a>.</p><p>Is something not working? You may not need to return it at all: see <a href="https://www.openfunk.co/pages/support?hcUrl=%2Fen-US%2Fwhat-is-open-funks-warranty-policy-1126264" target="_blank" rel="noopener noreferrer">Warranty and repair options</a>.</p>

How do returns and refunds work?

Pack re:Mix like this to avoid damage in shipping, with or without the original packaging.

<p>Sending your re:Mix for a return or repair? Pack it like this to avoid damage in shipping.</p><h2 id="with-the-original-packaging">With the original packaging</h2><ol><li>Place the empty box down and put the waffled cardboard on the bottom and sides.</li><li>Gently place re:Mix on the cardboard and secure it with the filling.</li><li>Put the other items (blades head, jar, etc.) on top of the filling and seal the box.</li><li>Stick on the label and send it to us.</li></ol><h2 id="without-the-original-packaging">Without the original packaging</h2><ol><li>Use a box of roughly 41 &#xD7; 31 &#xD7; 21 cm (height &#xD7; length &#xD7; width).</li><li>Wrap re:Mix in bubble wrap or other protective packaging.</li><li>Wrap the blades head and the jar separately as well.</li><li>Seal the box, stick on the label and send it to us.</li></ol><p>For returns: without the original packaging, re:Mix can get damaged in shipping, which can lead to a partial refund.</p>

How to pack re:Mix for a return or repair

To download your invoice, follow these steps:. Log in to your Open Funk account with the email you used to place the order (if you've placed an order with us, you will automatically have an account). Click on Orders. Choose the Order you are looking

<p id="isPasted">To download your invoice, follow these steps:</p><ol><li><p>Log in to your <a href="https://shopify.com/62449549499/account" rel="nofollow noopener noreferrer" target="_blank">Open Funk account</a> with the email you used to place the order (if you&apos;ve placed an order with us, you will automatically have an account)</p></li><li><p>Click on Orders</p></li><li><p>Choose the Order you are looking for</p></li><li><p>Click download invoice</p></li></ol><p>If you&apos;re having troubles, email us at <a href="mailto:hello@openfunk.co" rel="nofollow noopener noreferrer" target="_blank">hello@openfunk.co</a>, mentioning your order number.</p>

How can I get an invoice for my order?

Yes, select "Pickup" at checkout. We let you know when your order is ready.

<p>Yes, you can pick up your order at our atelier in Berlin. Select &quot;Pickup&quot; at checkout.</p><p>When your order is ready, we send you a message to schedule your pickup. Please wait for this message before you come by. It confirms the time and place.</p>

Can I pick up my order in Berlin?

Despite our best efforts, it can happen that some items reach you in a damaged condition. In this case, we will provide you with a replacement free of charge. Please contact us and mention the exact items that are damaged.

<p>Despite our best efforts, it can happen that some items reach you in a damaged condition. In this case, we will provide you with a replacement free of charge. Please <a href="https://support.openfunk.co/de-DE/contact">contact us</a> and mention the exact items that are damaged.</p>

What happens if products got damaged during transportation?

All prices include VAT. For Switzerland, customs duties are included too. Shipping is free from 50 €.

<p>Yes. All prices on our website include VAT. For Switzerland, customs duties are included too, so there&apos;s nothing extra to pay on delivery.</p><p>Shipping is free from 50 &#x20AC;. Below 50 &#x20AC;, the shipping cost is added at checkout.</p><p>Countries and delivery times: see <a href="https://www.openfunk.co/pages/support?hcUrl=%2Fen-US%2Fwhat-countries-do-you-ship-to-1126250" target="_blank" rel="noopener noreferrer">Where do you ship, and how long does it take?</a></p>

Are VAT, shipping and customs included in the price?

Yes. Change your address yourself from the order confirmation email, or write to us to change your order.

<h2 id="change-your-shipping-address">Change your shipping address</h2><ol><li>Open the order confirmation email you received from us.</li><li>Click &quot;View order&quot;.</li><li>Below the shipping address, click &quot;Change address&quot;.</li><li>Click &quot;Save&quot;.</li></ol><p>Doesn&apos;t work? Send us the new address and your order number at <a href="mailto:hello@openfunk.co">hello@openfunk.co</a>.</p><h2 id="change-your-order">Change your order</h2><p>Write to us at <a href="mailto:hello@openfunk.co">hello@openfunk.co</a> as soon as possible, with your order number and the change you&apos;d like.</p>

Can I change my order or shipping address?

If you encounter difficulties completing an order online, we suggest trying different payment methods. If issues persist, please specify exactly where the problem occurs. Providing this information will help us assist you more efficiently.

<p>If you encounter difficulties completing an order online, we suggest trying different payment methods. If issues persist, please specify exactly where the problem occurs. Providing this information will help us assist you more efficiently.</p>

What should I do if my order does not go through?

Once your order is processed, you will receive an order confirmation via email. Our processing time until shipping is generally 7 days. Upon shipping, you will receive a shipping confirmation email with tracking details.

<p>Once your order is processed, you will receive an order confirmation via email. Our processing time until shipping is generally 7 days. Upon shipping, you will receive a shipping confirmation email with tracking details.</p>

How can I check the status of my order?

We accept the following forms of payment:

<p id="isPasted">We accept the following forms of payment:</p><ul><li>Credit Card (Visa, MasterCard, Carte Bancaire, American Express)</li><li>Debit card (Visa, MasterCard)</li><li>Paypal</li><li>Klarna Flexible Payments</li><li>SEPA Bank Transfer (no credit card required)</li><li>SOFORT (no credit card required)</li><li>GiroPay (no credit card required)</li></ul>

What forms of payment does Open Funk accept?

We ship to the EU and Switzerland. Delivery takes 5–7 business days in total, and shipping is free from 50 €.

<h2 id="delivery-time">Delivery time</h2><p><strong>5&#x2013;7 business days</strong> in total, from your order to your door. We assemble every re:Mix in Berlin and ship with DHL (EU) or DPD (Switzerland).</p><h2 id="shipping-costs">Shipping costs</h2><p>Shipping is free from 50 &#x20AC;. Below 50 &#x20AC;, the cost is added at checkout. For Switzerland, customs duties are included in the price.</p><h2 id="countries-we-ship-to">Countries we ship to</h2><p>European Union:</p><ul><li>Austria</li><li>Belgium</li><li>Bulgaria</li><li>Croatia</li><li>Czech Republic</li><li>Denmark</li><li>Estonia</li><li>Finland</li><li>France</li><li>Germany</li><li>Greece</li><li>Hungary</li><li>Ireland</li><li>Italy</li><li>Latvia</li><li>Lithuania</li><li>Luxembourg</li><li>Netherlands</li><li>Poland</li><li>Portugal</li><li>Romania</li><li>Slovenia</li><li>Slovakia</li><li>Spain</li><li>Sweden</li></ul><p>Outside the EU:</p><ul><li>Monaco</li><li>Switzerland</li></ul><p>Since 22 April 2026, we no longer ship to the UK.</p><h2 id="us-canada-and-other-countries">US, Canada and other countries</h2><p>For now, we focus on the EU and Switzerland:</p><ul><li>Short distances keep transport emissions low.</li><li>re:Mix is certified for these regions. Other countries need other voltages and certifications.</li><li>Repairs matter to us, and they&apos;re easier when we&apos;re close by.</li></ul><p>We might expand through local partners and micro-factories. Are you a maker or business owner who wants to bring re:Mix to your region? <a href="https://www.openfunk.co/pages/contact" target="_blank" rel="noopener noreferrer">Contact us</a>.</p><p>Join our <a href="https://docs.google.com/forms/d/e/1FAIpQLSckByDG3ude9hu4Y9uythDJG0c9STM2SZX087Hs2ksINv9Y_A/viewform" target="_blank" rel="noopener noreferrer">waitlist for new countries</a>, and we&apos;ll let you know once we ship to you.</p><p>All details are in our <a href="https://www.openfunk.co/policies/shipping-policy" target="_blank" rel="noopener noreferrer">shipping policy</a>.</p>

Orders, shipping & returns