Are you sending you re:Mix back to us? Here's how to package it, so that it arrives in the same condition as you send it. This also helps us refurbish your product more easily.
Using the original packaging
1. Clean your re:Mix
Please clean the body, head, and jar before sending it to us.
2. Insert the first cushion in the box
The little hole should be facing the back of the box, making room for the electrical cable.
3. Insert the mixer body
Please insert your mixer body in a tote bag, as this helps protect the mixer from scratches. Then, insert the body in the box, with the control knob facing the front of the box, and roll the cable around the mixer.
4. Insert the second cushion
Press the top cushion onto the mixer. The two holes of the top cushion should be facing the back of the box.
5. Insert the jar
Prepare the jar by making a sandwich construction: One cushion, then the lid, the head screwed onto the jar, and finally the second cushion.
6. Close and tape the box
Close, then tape the box from all 3 sides that open, with strong tape.
Using your own packaging
If you don't have the original packaging, there are a couple of tips to keep in mind:
Screw the head onto the jar, to increase the jar strength
As a first layer, insert your mixer body in a tote bag, as this helps protect the mixer from scratches.
Use a carton box that's quite tight around the mixer (ideally no more than 2–3 centimetres larger than the contents)
Use filling material all around the mixer parts, so that they are locked in place and can't move any more.